Refund policy

Return and Refund Policy

At Scilabex, customer satisfaction is our top priority. Please read our Return and Refund Policy carefully before making a purchase.

1. No Return Policy

All products and services purchased from Scilabex are non-returnable. Once an order is placed and processed, it cannot be returned or exchanged.

2. Refund Policy

Refunds are provided only under the following circumstances:

• If the customer has made a duplicate payment

• If there is a technical error resulting in an incorrect charge

• If the service or product was not delivered due to an issue from our side

Refunds will not be issued for:

• Change of mind after purchase

• Incorrect information provided by the customer

• Delays caused by third-party services or force majeure events

3. Refund Process

If you believe you are eligible for a refund, please contact us within 7 days of the transaction by email with the following details:

• Full Name

• Registered Email Address

• Order ID / Transaction ID

• Reason for refund request

📧 Email: scilabex@gmail.com

Our team will review your request, and if approved, the refund will be processed within 7–10 business days to the original payment method.

4. Changes to This Policy

Scilabex reserves the right to update or modify this Return and Refund Policy at any time without prior notice. Changes will be effective immediately upon posting on our website.

5. Contact Us

For any questions regarding this policy, please contact us at:
📧 scilabex@gmail.com